REPAIR SERVICES
Our highly skilled team of experts take the greatest care with all of your jewellery repairs as well as in the restoration of those special pieces.
Jewellery Repairs can be dropped-off at your convenience during business hours. General timeframe will be 3 weeks for most jewellery repairs, however please ask if you require completion sooner and we will always do our best to accommodate your needs.
ENGRAVING
Our on-site laser engraver provides many options for personalization. Choose from any font, logo, emblem or image to be engraved on most metal surfaces. Make it personal by customizing your jewellery and adding a special inscription, heart or phrase that speaks to you or your loved one.
CASH OR CREDIT FOR GOLD
At Dana's Goldsmithing we offer a very competitive value for your gold. Our production team will fully assess your gold for it's gold purity content (10kt - 14kt - 18kt) and calculate a cash value or a credit value which can be applied toward a purchase or toward the cost of your custom design. We'd also be happy to issue you a gift card for the value of the credit for future use.
RHODIUM PLATING
Rhodium is a precious metal, a member of the platinum family of metals. When applied by an electrochemical process to white gold it forms a very thin but hard, white, highly reflective surface that will resist scratches and tarnish. White gold casts a yellowish-gray colour in its natural state as gold is actually yellow in colour and is alloyed with other white metals to make it whitish. By rhodium plating
the surface of white gold we get a much harder, brighter, whiter finish which is more resistant to scratching.
Rhodium plating is not a permanent solution as it eventually wears off at a
rate that depends on the wear and tear to which the item is subjected, exposing
the yellowish-gray white gold alloy beneath.
APPRAISALS
An appraisal is a complete evaluation of the condition, quality and value of an item of jewellery. This document includes a description and assessment of the materials, design and craftsmanship of the piece.
Our appraisals are completed by AGL (Accurate Gemological Laboratories) in-house at their state-of-the-art lab by a certified gemmologist.
DG RESTORATIONS
Our goldsmiths take the greatest care and attention in the restoration of those special pieces. Clients come from afar to have their unique and treasured heirlooms assessed and restored for future generations.
Frequently Asked Questions
Due to volume our typical repair turnaround time is 3 weeks from approval to proceed. Jewellery made or purchased by DG will be completed within a week.
We repair all fine jewellery including, but not limited to; Rings, Necklaces, Pendants, Bracelets, Anklets, Earrings that were purchased or made by DG or elsewhere. We work mainly with precious metals and precious or semi-precious gemstones, however, we do have means of repairing some fashion items.
Rhodium is a surface plating from the Platinum alloy, and is used to plate White Gold jewellery, creating a bright white finish. It not only allows for all white gold to have a uniformed colour, but also acts as a hypoallergenic barrier for those sensitivities to the alloys in white gold. Plating will wear off over time, so pieces that are rhodium plated do require a bit of maintenance by having them re-plated every couple of years.
Most of the time-Yes! Rings can be sized up or down, within a certain number of sizes.
Any rings that have stones in the band or hollow parts, are trickier to size, as we can’t manipulate the metal near those stones or hollow sections. This just means that the ring may be slightly oval after sizing. If you’re unsure whether your ring can be sized, please feel free to stop by the store and one of our associates will be happy to help!
Note that sizing doesn’t stop at rings! Most bracelets and necklaces or chains can be shortened or extended to a length you find most comfortable.
We do not offer on the spot repairs or sizing, as our goldsmiths need to take their time with each piece, ensure the proper care is taken and that the finished piece goes through the same quality assessment process.
In some instances, which are decided at the discretion of our production manager, we may be able to complete a ring sizing within 1-2 hours.
Rings can spin for a couple of reasons; the two main ones being that either your ring has more weight at the top or your ring and the ring size varies slightly from your knuckle to the base of your finger. The most common way of fixing this is by adding a couple of gold balls inside the shank. These act as a stabilizer, stopping the spinning. There are also temporary options available.
It depends on the condition of the inherited piece. There are times when the pieces have worn too thin or weak to repair. We can look at Restoration options, or if the piece have sentimental stones, Custom Redesign is an option.
Retipping means to add metal to your existing claws, to build them back up. Over time metal wears, especially at high points, like claws for example, so retipping claws is a common form of maintenance.
If you can’t proceed with the repair quote at that time, your quote is valid for 30 days. Anything longer than that, we will have to revaluate.
Yes, we do the majority of our repairs in house, however we also work with a reputable company, that we have been working with for many years, who help to take on some repairs when our repair queue is at its capacity.
We work to complete our assessment & reach out with the final quote within 24-48 business hours from the time of drop off. We communicate the quotes via text, phone call or email.