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DG Custom Jewellery Warranty

Dana’s Goldsmithing Custom Jewellery Warranty

Dana’s Custom Jewellery Warranty is our way of giving you comfort and confidence that we stand behind our products and want you to enjoy your diamond jewellery for life.

Our Promise

  • We will inspect, clean, polish and maintain your jewellery for FREE for 5 years from the date of purchase.
  • Each individual diamond purchased from Dana’s and set in your custom jewellery is warrantied against loss, chip or break during normal wear for up to 5 years.
  • The Diamond Warranty is available on custom jewellery where Dana’s Goldsmithing supplies all diamonds (natural or laboratory grown if within perimeters noted below)
  • Applicable on custom jewellery purchases over $3000.00. Excludes lost or damaged diamonds purchased for over $10,000 which should be covered under your personal insurance policy.
  • The Diamond Warranty covers you for up to 5 years with routine inspections by one of our assessment team once annually. *Warranty is void if jewellery has not been inspected and documented.
  • ALL REPAIRS RECOMMENDED AS A RESULT OF Dana’s Team inspections must be promptly completed by Dana’s Repair Team.

Our Service

  • To help you maintain the colour of your white gold jewellery, we offer FREE rhodium plating once annually during the warranty period.
  • We will inspect, clean, polish and maintain your jewellery once annually for free for 5 years from the date of purchase.
  • One-time Free sizing of your jewellery within 3 months of purchase.
  • Free prong tightening and minor adjustments to the settings at each inspection during the warranty period.
  • FREE Appraisal

Not Covered

  • Coloured Gemstones.
  • If repairs or adjustments are made by a jeweller other than Dana’s team, the warranty is void.
  • Any damage that occurs through excessive force or friction not considered normal wear will void the warranty.
  • Diamonds and Gemstones supplied by our customers are not covered under warranty.
  • Diamonds or gemstones other than those originally set in the jewellery by Dana’s Goldsmithing are not covered under the warranty.
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